To return or exchange your product, follow these steps:
1. Go to the section "My account" in our online Flexi store
2. Find the tab "My orders" and select the order you want
3. Click on "Request a refund"
4. Select the reason for the return and the method by which you want the refund.
5. Once you have selected all the items you wish to exchange or return, when you click on send, the system will generate a confirmation window with a summary of the requested exchanges and returns
6. If the confirmation window is correct, you can click on send again and your request will be sent to our Customer Service Team
7. If the request was approved, you will receive a return label to print and paste on the package, with the original product box inside. Deliver it to any delivery services office and send it to us.